Terms & conditions for VIP (Ahlan) Service:

• 1. Reservation must be at least 48 hours before the implementation date/time.
• 2. You are allowed to modify, postpone or cancel service 48 hours before the implementation date/time.
• 3. Modification or postponement is available only for one-time.
• 4. The booking is non-refundable in case of reservation within 48 hours before the implementation date/time.
• 5. The postponement of service is up to a maximum of 60 days from the trip date or on time given by Client, whichever is earlier (that is used for the deferred value in one communication).
• 6. You can cancel your booking free of charge 48 hours before the implementation date/time, in this case the company will fully refund the service cost in the same method of payment (Bank Charges Will be Applied).
• 7. In case of reservation/cancellation received within 48 hours before the implementation date/time, the booking is non-refundable.
• 8. The booking is non-refundable in case of no show.
• 9. The company is not responsible for any missing in Client’s travel documents (pre-entry visa, security permissions…etc.) and in case the airport authorities refused Client’s travel documents, our service fees will be fully charged to Clients’ accounts.
• 10. Our customer service department is available 24/7 on our hotline number 002 02 19970 or our e-mail address airport@cairoairport.travel.
• 11. When booking the service on departure, Client must present minimum two hours before the flight take-off time and not earlier than 3 hours before the flight take-off time.
• 12. In all cases, the company service does not include flight booking confirmation, overweight, customs, porters, paid baggage trolley, wheel chair or any other service does not mention in our service details.
• 13. In case you did not see the sign of your name, please contact 00202 19970 OR 002 0120 000 4114, otherwise the booking will be fully charged.

Terms & conditions for Meet & Assist (Fast Track) Service:

• 1. Our Meet & Assist service is only available for foreigners (non-Egyptians).
• 2. Reservation must be at least 24 hours before the implementation date/time.
• 3. You are allowed to modify, postpone or cancel service 24 hours before the implementation date/time.
• 4. The booking is non-refundable in case of reservation within 24 hours before the implementation date/time.
• 5. You can cancel your booking free of charge 24 hours before the implementation date/time, in this case the company will fully refund the service cost in the same method of payment (Bank charges will be applied).
• 6. In case of reservation/cancellation received within 24 hours before the implementation date/time, the booking is non-refundable.
• 7. The booking is non-refundable in case of no show.
• 8. The company is not responsible for any missing in Client’s travel documents (pre-entry visa, security permissions…etc.) and in case the airport authorities refused Client’s travel documents, our service fees will be fully charged to Clients’ accounts.
• 9. Our customer service department is available 24/7 on our hotline number 002 02 19970 or our e-mail address airport@cairoairport.travel.
• 10. When booking the service on departure, Client must present minimum two hours before the flight take-off time and not earlier than 3 hours before the flight take-off time.
• 11. In all cases, the company service does not include flight booking confirmation, overweight, customs, porters, paid baggage trolley, wheelchair or any other service does not mention in our service details.
• 12. In case you did not see the sign of your name, please contact 00202 19970 OR 002 0120 000 4114, otherwise the booking will be fully charged.