Terms and Conditions

Welcome to the website www.capsegypt.com (“the Website”).
These Terms of Use, along with all additional policies and terms (if applicable) found on the Website, set forth the conditions under which we provide you access to and use of the Website, services, and applications, including our mobile application (collectively referred to as “Services”). You can review all additional policies and terms at www.capsegypt.com (“Legal Documents”). These Legal Documents are incorporated by reference into these Terms of Use.
By accessing, registering, or continuing to use the Services, you agree to abide by these Terms of Use and the Legal Documents immediately.
We reserve the right to amend these Terms of Use and the Legal Documents at any time. Your continued use of the Website after any changes are posted signifies your agreement to the amended Terms of Use and Legal Documents.
This Website serves as a platform for offering meet-and-assist services and other related services. These services may be provided by the company owning the Website or any of its partners.
We reserve the right to introduce new services, update, or withdraw existing ones at our discretion without any liability.
Your Obligations
By using or accessing the Services, you agree to the following:
    1. Account Responsibility:
        ◦ You are responsible for maintaining the confidentiality of your account and password and restricting access to your account.
        ◦ You accept responsibility for all activities that occur under your account or password.
    2. Unauthorized Use:
        ◦ You agree to notify us immediately of any unauthorized use of your password or account or any breach of secure usage standards on the Website.
    3. Accurate Information:
        ◦ You will provide complete, true, accurate, and current information about yourself and your use of the Services as requested.
    4. User Information:
        ◦ You will not disclose user information provided to you to any third party, except as required or authorized by us.
    5. Cooperation:
        ◦ You will cooperate with any requests from us for additional information regarding your eligibility and use of the Services.
In all cases, we and our parent company, subsidiaries, affiliates, directors, officers, agents, employees, suppliers, subcontractors, or licensors are not liable for any claims regarding lost profits, data loss, business interruptions, or any indirect or incidental damages.
Force Majeure
We are not liable for any loss, damage, delay, or failure to perform resulting from causes beyond our control, whether foreseeable or unforeseeable (e.g., acts of God, legislative or regulatory actions, labor disruptions, power outages).
Privacy Policy
Our Privacy Policy governs how we collect, use, and protect your data. Please review it at Privacy Policy.
Usage, Payment, and Refund Policies
1. Booking and Payment:
    • Bookings must be made at least 48 hours prior to the execution date for “Ahlein” service and 24 hours for meet-and-assist services.
    • Once booking and payment are complete, the customer agrees to the terms and conditions. Payment confirms service acknowledgment.
    • Bookings made within 48 or 24 hours before the execution date are non-refundable.
2. Modifications and Cancellations:
    • Requests to modify, postpone, or cancel services must be made at least 48 hours before the execution date for "Ahlein" and 24 hours for meet-and-assist services. Approvals are subject to availability.
    • Only one modification or postponement is permitted.
3. Refunds:
    • Free cancellations are allowed 48 hours prior for “Ahlein” and 24 hours prior for meet-and-assist services, with refunds processed minus bank charges.
    • No refunds are provided for cancellations within these windows or for no-shows.
4. Customer Responsibility:
    • Customers must approach designated company desks at airport terminals for service. Failure to do so implies acknowledgment of service and forfeiture of the booking amount.
For further assistance, contact our 24/7 customer support hotline at 00219970 or email airport@capsegypt.com.
    • departure service.
    • The service does not include confirmation of flight bookings, excess baggage, customs clearance, luggage carriers, paid luggage carts, wheelchairs, or any other services not explicitly mentioned in the service details.
8. Amendments and Updates
    • The website administration and the company reserve the right to amend or update these terms and conditions at any time without prior notice. The customer is responsible for keeping track of any updates that may occur.
  