Terms and Conditions

Terms & Conditions (V. 2026.02) 1. Acceptance of Terms By clicking “I have read and accept the Purchase, Change & Cancellation conditions” and proceeding to payment, the Customer provides an absolute and irrevocable acknowledgment of these terms. These terms constitute a legally binding agreement between the Customer and Cairo Airport Travel (the “Company”). 2. Booking & Service Execution • “Ahlan” Service: Must be booked and paid at least 48 hours prior to the scheduled service time. • Meet-and-Assist Services: Must be booked and paid at least 24 hours prior to the scheduled service time. • Last-Minute Bookings: Any bookings made within less than the above-mentioned windows are considered “Final” and are strictly non-refundable under any circumstances. 3. Critical Cancellation & Refund Policy (The “Non-Refundable” Windows) To comply with International Card Scheme Rules (Visa/MasterCard), the following refund rules apply strictly: • Refund Eligibility: o Ahlan Service: Full refund (minus bank administrative charges and currency conversion fees) is only applicable if the cancellation request is received more than 48 hours before the service time. o Meet-and-Assist: Full refund (minus bank administrative charges) is only applicable if the cancellation request is received more than 24 hours before the service time. • Strict Non-Refundable Cases: No refunds, credits, or settlements will be issued in the following cases: 1. Cancellations made within less than 48 hours (for Ahlan) or 24 hours (for Meet-and-Assist). 2. No-Show: If the customer fails to arrive at the designated meeting point or desk within 30 minutes of the scheduled time. 3. Incomplete Documentation: If the service cannot be rendered due to the customer's lack of valid travel documents, visas, or security clearances. 4. Failure to Locate Desk: The customer is responsible for approaching the designated company desks. Failure to do so is considered a “No-Show.” 4. Modifications and Postponements • Requests to modify or postpone a service are subject to availability and must be made within the 48/24-hour window mentioned above. • Limit: Only one (1) modification per booking is permitted. Once a booking is modified, it becomes immediately non-refundable, regardless of the new service date. 5. Chargeback & Dispute Waiver By accepting these terms, the customer waives the right to dispute the transaction with their issuing bank (Chargeback) for any “No-Show” or cancellation made within the non-refundable windows defined above. This document serves as a “Signed Disclosure” of our cancellation policy. 6. Limitation of Liability The Company is not responsible for items left in vehicles/lounges, or for delays caused by airline schedules, customs procedures, or Force Majeure. Maximum compensation for any proven operational error is limited to the value of the service paid.